Privacy Policy

This policy sets out the basis on which any personal data we collect
from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


References in this policy to “data protection law” mean
(as applicable) the Data Protection Act 1998, the General Data
Protection Regulation (Regulation (EU) 2016/679), and all related data
protection legislation having effect in the United Kingdom from time to
time (including the Data Protection Act 2018). 

1.1 Who we are
Clean Provisions
(“us” or “we”) are committed to protecting and respecting
your privacy. For the purposes of data protection law, the data
controller with conduct of your personal data is Clean Provisions.


2.1  The following sections explain what
information we hold about you, why we are processing that information,
the legal basis for the processing, the duration for which we keep your
information and (if applicable) who your information will be shared with
and where those recipients are based.

2.2  Which information do we process and for what purpose?
We will collect and process the following data about you:

2.2.1  Information you give us. This
is information about you that you give us by filling in forms on our
site, entering that information into the application or by corresponding
with us by phone, e-mail or otherwise. It includes information you
provide when you register to use our site or the application, subscribe
to a service we provide, place an order on our site and when you report a
problem with our site to us. The information you give us may include
your name, address, e-mail address and phone number, financial and
credit card information.

2.2.2  Information we collect about you. When you visit our website we will automatically collect the following information: technical information, including
the Internet protocol (IP) address used to connect your computer to the
internet, your login information, browser type and version, time zone
setting, browser plug-in types and versions, and operating system and
platform; and information about your visit,
including the full Uniform Resource Locators (URL), through and from our
site (including date and time), pages you viewed or searched for, page
response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs),
methods used to browse away from the page, and any phone number used to
call our customer service number. 

2.2.3 Information we receive from other sources. This
is usually only the case where your details are passed to us by another
member of your organisation or, if you are a sole trader or partner in a
legal partnership, by our employees or fellow partners. This will
typically comprise your name and contact information.

2.3  How is my information used?
We use information held about you in the following ways:

2.3.1  to carry out our obligations
arising from any contracts entered into between you (or the organisation
you work for or represent) and us. For customers, this includes
providing you (or your organisation) with the information, products and
services that you request from us. For suppliers this includes us
obtaining price quotations from you and engaging you (or your
organisation) to supply us products and services;

2.3.2  in the case of customers (or
employees or representatives of customer organisations), to notify you
about changes to our service;

2.3.3  in the case of customers (or
employees or representatives of customer organisations), to provide you
with information about other goods and services we offer that are
similar to those that you have already purchased or enquired about;

2.3.4  to otherwise respond to your enquiry or follow up our own enquiries;

2.3.5  to ensure that the content from our site is presented in the most effective manner for you and for your computer; and

2.3.6  to administer our site, including for troubleshooting, data analysis, testing, research, statistical and survey purposes.

2.4  What are the grounds for processing your information? 
We are processing your data on the following grounds:

2.4.1  if you are a customer or supplier
of ours, because the processing is necessary for the performance of the
contract between you and us, including the taking of pre-contractual
steps at your request;

2.4.2  if you are an employee or
representative of a customer or supplier of ours, because we have a
legitimate interest in processing your information in order to perform
the contract between us and your employer or principal, including taking
pre-contractual steps at their request. In accordance with data
protection law, we have carefully weighed your interests and fundamental
rights and freedoms against our interest to process your information in
this way and are satisfied that we are justified in doing so;

2.4.3  in certain circumstances, the processing is necessary for us to comply with our legal or regulatory obligations;

2.4.4  in all other cases, the processing is necessary for achieving our legitimate interests of:  maintaining accurate internal
records of customers, suppliers, contractors and their contacts for
administrative and commercial purposes. This includes where we keep a
record of potential supplier details with a view to using their services
or purchasing their products in the near future;  responding to your enquiry,
whether submitted through our website, email, over the telephone, in
person or otherwise; or  sending you marketing information
about our products and services (including, where applicable, on the
basis of the soft opt- in under the Privacy and Marketing Communications
Regulations). You can unsubscribe from these communications at any time
by following the instructions contained in the communication or by
contacting us using the details set out below, and in accordance with
data protection law we have carefully weighed your interests and
fundamental rights and freedoms against our interest to process your
information and are satisfied that we are justified in processing your
information for this purposes; and

2.4.5  we are otherwise processing your
data on the basis of your consent. This will typically be the case where
you have opted into receiving marketing communications from us.

2.5  Duration and further processing. 
We only keep your information for so long as it is reasonably necessary.
Generally speaking, we keep your personal information for the following
periods of time:

2.5.1  customer, supplier and contractor
information (including contact details of employees and representatives)
where we enter into a contract–7 [seven] years from the date of
termination of our contract; and

2.5.2  customer, supplier and contractor
information (including contact details of employees and representatives)
where a contract is not entered into between us–1 [one year] from the
last communication between us. 

If we need to keep your information for a longer period then we will notify you of the reason and grounds for doing so.

2.6  Who is your information shared with?

Your personal information is not shared with anyone except where we
are required to do so to comply with the law, to protect our rights, to
improve and expand our products and services or to efficiently operate
our business. In order to achieve these purposes, we will share your
data with the following people or groups of people:

2.6.1 our outsourced IT providers. Our IT
providers may in certain circumstances require access to data held on
our systems, for example when we need to troubleshoot a technical issue.
Our IT providers are subject to strict contractual obligations to treat
your personal information with the utmost sensitivity, to keep it
confidential and to comply with data protection law at all times;

2.6.2  potential purchasers of our
business, subject to those persons entering into strict confidentiality
obligations with us and only to the extent permissible under data
protection law; and

2.6.3  our professional advisers, such as
our accountants and solicitors, who are subject to professional duties
of confidentiality. 

To the best of our knowledge,
understanding and belief, your information will not be transferred
outside of the European Economic Area or to any country which is not
approved by the European Commission. If this changes then we will let
you know.

2.7  Automated decision making

We do not make automated decisions about you based on your information. If this changes in the future then we will let you know.

2.8 Where we store your personal data

All information you provide to us is
stored on our secure servers. Any payment transactions will be encrypted
pursuant to our payment processors’ protocols. Where we have given you
(or where you have chosen) a password which enables you to access
certain parts of our site, you are responsible for keeping this password
confidential. We ask you not to share passwords with anyone outside of
the organisation to which those passwords were supplied.

Unfortunately, the transmission of
information via the internet is not completely secure. Although we will
do our best to protect your personal data, we cannot guarantee the
security of your data transmitted to our site. Any transmission is at
your own risk. Once we have received your information, we will use
strict procedures and security safeguards to try to prevent unauthorised


3.1 Under data protection law you have the following rights:

3.1.1  the right to be informed as to what
we do with your information. This includes but is not limited to the
right to know what information we gather, process and store, what we do
with it, who we share it with and how long we keep it for. This
information is set out in this policy;

3.1.2  if we are processing your data on
the basis of your consent then you have the right to withdraw that
consent at any time. One way of doing so would be to notify us using the
details set out below. In the case of marketing communications sent to
you on the basis of your consent, each communication will clearly
indicate how you can withdraw your consent. Please note that the
lawfulness of our historic processing based on your consent will not be
retrospectively affected by your subsequent withdrawal of consent;

3.1.3  the right to access a copy of your
information which we hold. This is called a ‘subject access request’.
Additional details on how to exercise this right are set out in section
4, below;

3.1.4  the right to prevent us processing
your information for direct marketing purposes. We will usually inform
you (before collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any third
party for such purposes. You can exercise your right to prevent

3.1.5  the right to object to decisions
being made about you by automated means. We will inform you if your
information is subject to automated processing;

3.1.6  the right to object to us processing your personal information in certain other situations;

3.1.7  the right, in certain
circumstances, to have your information rectified, blocked, erased or
destroyed if it is inaccurate; and

3.1.8  the right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law.

3.2 From 25 May 2018 you
will have the following additional rights under data protection such
processing by checking certain boxes on the forms we use to collect your
data. You can also exercise the right at any time by contacting us
using the details set out below;

3.2.1  enhanced rights to request that we erase, rectify, cease processing and/or delete your information; and

3.2.2  in certain circumstances, the right
to request the information we hold on you in a machine readable format
so that you can transfer it to other services. This right is called
‘data portability’. Additional details on how to exercise this right are
set out in section 4, below.

3.3  You also have the general right to
complain to us (in the first instance) and to the Information
Commissioner’s Office (if you are not satisfied by our response) if you
have any concerns about how we hold and process your information. Our
contact details are set out below. The Information Commissioner’s Office
website is

3.4  For further information on your
rights under data protection law and how to exercise them, you can
contact Citizens Advice Bureau or the Information Commissioner’s Office


4.1  Under data protection law you can
exercise your right of access by making a written request to receive
copies of some of the information we hold on you. If you make your
request before 25 May 2018, you will need to pay a £10 fee. You must
send us proof of your identity, or proof of authority if making the
request on behalf of someone else, before we can supply the information
to you. Requests should be sent to us using the contact details in
section 8 below

4.2  From 25 May 2018 you will:

4.2.1  no longer have to pay a £10 fee
unless you are requesting copies of documents you already possess, in
which case we may charge our reasonable administrative costs. We will
also be allowed to charge you for our reasonable administrative costs in
collating and providing you with details of the requested information
which we hold about you if your request is clearly unfounded or
excessive. In very limited circumstances, we are also entitled to refuse
to comply with your request if it is particularly onerous; and

4.2.2  in certain circumstances, be
entitled to receive the information in a structured, commonly used and
machine readable form.


Information about our use of cookies

5.1  A cookie is a small file of letters
and numbers that we store on your browser or the hard drive of your
device if you agree. Cookies contain information that is transferred to
your device’s hard drive.

5.2  Our site uses cookies to distinguish
you from other users. This ensures we can provide you with an optimal
user experience and allows us to improve our site. By continuing to
browse the site, you are agreeing to our use of cookies.

5.3  We use the following cookies:

5.3.1  Strictly necessary cookies.
These are cookies that are required for the operation of our
site. They include, for example, cookies that enable you to log into
secure areas of our site, use a shopping cart or make use of e-billing

5.3.2  Analytical/performance cookies. 
These allow us to recognise and count the number of visitors and to see
how visitors move around our site when they are using it.  This helps us
to improve the way our site works, for example, by ensuring that users
are finding what they are looking for easily.

5.3.3  Functionality cookies.
These are used to recognise you when you return to our site.
This enables us to personalise our content for you, greet you by name
and organisation and remember your preferences (for example, your choice
of language or region).

5.3.4  Targeting cookies. 
These cookies record your visit to our site, the pages you have visited
and the links you have followed. We will use this information to make
our site more relevant to your interests. We may also share this
information with third parties for this purpose. Except for essential
cookies, all cookies will expire after 30 [thirty days].

5.4  Third party cookies
Please note that third parties (including, for example,
advertising networks and providers of external services like web traffic
analysis services and payment processing services) may also use cookies
over which we have no control. These cookies are likely to be
analytical/performance cookies or targeting cookies.

5.5  Blocking cookies
You can block cookies by activating the setting on your browser that
allows you to refuse the setting of all or some cookies. Please note
that if you use your browser settings to block all cookies (including
essential cookies) then you may not be able to access all or parts of
our site.


Any changes we make to our privacy and cookies policy in the future
will be posted on this page and, where appropriate, notified to you by
email. Please check back frequently to see any updates or changes to
this policy.


Questions, comments and requests regarding this privacy and cookies
policy are welcomed and should be emailed [email protected]